Here at Willow Oak Wine Storage we treat your items how we would want our most prized bottle of Burgundy be treated.
All wine cooler deliveries will be direct to your door by a two person team to ensure your treasured wine bottles meet their new home in the best condition possible.
The fridge will be placed in a ground floor room of your choice, unpacked with the excess packaging taken away.
Should you require the fridge to be delivered up or down flights of stairs please let us know ahead of time so that we are able to discuss these specifics with you. This ensures the delivery teams arrive equipped to handle such obstacles, and there is no delay in getting your wine collection cooled the perfect temperature.
Where can Willow Oak Wine Storage deliver to?
We are committed to serving wine lovers near and far, and do our best to make the purchase and delivery of your fridge as quick and painless as possible.
Delivery times – Delivery times vary by product and are noted on the product pages of this website. Typically wine coolers are delivered within 2-5 working days of their order if already in the UK. If the wine fridge is being imported from Europe the delivery time can take up to 15 days. You will be notified of the estimated delivery time and kept up to date with movements of your wine fridge via email or text message.
We deliver between 9am-6pm Monday-Friday. If you need a special delivery slot, AM or PM for example, this can be provided for an additional surcharge of £35+VAT. If you require a special delivery time please contact us with your booking reference number to arrange.
You will be advised of the date of the delivery in advance and on the day of delivery your delivery driver will call to give notice of their arrival.
Postcode Exclusions – For wine cooler deliveries there are some postcodes which require an extra delivery cost. The postcodes are AB31-AB35, AB36-AB38, AB41-AB45, AB55-AB56, FK17-FK21, GY, HS, IV21-24, IV26-27, IV40-56, IM, JE, KA27-28, KW0-KW15, KW15-17, PA20-23, PA28-31, PA34 5*, PA 34 4*, PA41-78, PA80, PH3-10, PH11-32, PH33-50, SI, TR21-25, ZE. If you require delivery to these postcodes please contact us before placing the order so we can confirm the cost of delivery.
All of Northern Ireland and Ireland wine cooler deliveries are subject to either a £54/£90 (depending on over counter or full size) delivery charge and Ireland £55/£95 (depending on over counter or full size). Shipping costs will be displayed at check out.
Obstructed or remote deliveries – If you require your wine cooler to be delivered to an address which is difficult to access in any way (narrow roads/staircases etc) please advise us in advance so we can arrange the best solution.
If it is necessary to use special equipment (like a stair-walker for example) or hire a smaller van (like a luton van as opposed to the 18 ton lorry) then a surcharge for delivery may be levied. Customers with obstructed or remote deliveries will always be informed of the potential for extra fees including their cost before delivery if they have informed us beforehand of the potential difficulties and are under no obligation to keep the order if they do not accept the incremental delivery fees.
Damaged Items – We endeavour to deliver your wine fridge in perfect working order without defect. It is important that you inspect the item on delivery and if you notice damage do not sign for the wine fridge and contact us immediately for a resolution.
Unsuccessful deliveries – It is the responsibility of the client to be present for the delivery and sign for the goods. The date of the delivery will be notified in advance and the exact time on the day, if the client is not present an aborted delivery fee of £160+VAT will be charged and the delivery not attempted until the fee is paid.
If the delivery is unsuccessful due to inaccessibility of location there may also be a delivery abort fee of £160+VAT but the customer will be warned of any suspected delivery issues beforehand and given the choice of accepting a potential aborted delivery.
Refund & Returns Policy – Please see our returns policy for information on wine cooler returns and refunds.
Cancellation Policy – Please see our returns policy for information on wine cooler order cancellation.
A guide to ‘what happens on wine cooler arrival day‘ is available for those who want to understand the process in full.
GLASSWARE, CORAVIN & ACCESSORIES DELIVERY
Our Mainland UK delivery services are provided by UPS and are free and come with a tracking link. We use tracked services who will provide you with time slot for your delivery. We will provide you with your tracking order ID via email once the item has been registered for delivery.
Deliveries for Northern Ireland, non-mainland UK and some Scottish Highlands postcodes delivery is £9.99.
As we are sending out fragile items we use double wall boxes and insulate all packages to protect the contents with eco-friendly packaging and take every care to ensure your items arrive safely.
However, despite taking all reasonable precautions we know that accidents in transit can occur. Please check the contents of your delivery on arrival, if you notice any issue with your delivery please report this to us immediately along with a photo and we will either refund or replace the item if it has been found to be damaged in transit.
Refund & Returns Policy – Please see our returns policy for information on wine ware returns and refunds.
Cancellation Policy – Please see our returns policy for information on wine ware order cancellation.